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      REPORT
      ITC Vegas 2024: A Summary of Agent, Broker, and Customer Experience Sessions
      6th February 2025
      //ITC Vegas 2024: A Summary of Agent, Broker, and Customer Experience Sessions

      This report was created for Celent clients interested in insuretech and innovation who were unable to attend the 2024 ITC Vegas conference, held on October 15 - 17, as well as for those who attended and would like to have a handy recap of the sessions they attended (or wished they could attend). It is part of a series of five reports that summarize most ITC Vegas 2024 sessions. These reports are arranged around the following topics:

      • Core Systems and Legacy Transformation
      • Agent/Broker Technology and Customer and Distributor Experience
      • Data and Analytics
      • Innovation and Insurtechs
      • Life and Health

      This report covers sessions on broker and agent technology as well as customer and distributor experience. Each report also include a section on sessions that address general trends in the insurance industry.

      Authors
      Nathan Golia
      Nathan Golia
      Senior Analyst
      Harry Huberty
      Harry Huberty
      Senior Analyst
      Donald Light
      Donald Light
      Research & Advisory
      Karen Monks
      Karen Monks
      Research & Advisory
      Keith Raymond
      Keith Raymond
      Principal Analyst
      Donald Light
      Harry Huberty
      Karen Monks
      Keith Raymond
      Nathan Golia
      Details
      Geographic Focus
      LATAM, North America
      Horizontal Topics
      Customer Engagement, Digital Transformation
      Industry
      Health, Life Insurance, Property & Casualty Insurance